EVERYTHING YOU NEED TO KNOW

FAQ

Moving into a new space should feel exciting, not overwhelming. Whether you’re planning your move to Ohio State University or simply exploring a different kind of student living experience in Columbus, we’re here to help answer your questions about life at INTRO.

Have Questions? We’re Here to Help.

Finding the right apartment near Ohio State University comes with a lot of questions, and we believe getting answers should be simple. We are here to provide clear, straightforward information about leasing, amenities, policies, and what it’s like to live at INTRO. Whether you're planning ahead or ready to apply, you'll find the details you need to feel confident in your decision.

INTRO offers a variety of modern floor plans, including studio, one-bedroom, two-bedroom, three-bedroom apartments, four-bedroom apartments, and six-bedroom penthouses. Some floor plans available in townhome style.
Our community offers a wide range of amenities designed for comfort, convenience, and connection.
Community Amenities
Fitness center with spin and yoga room
Social Lounge with game room
Study lounge and private study rooms
Coffee bar
Courtyard with grilling stations
Secured package room
Trash and recycling program
Bike racks
Apartment Amenities
Fully furnished
Wood style plank flooring
Stainless steel appliances
In-unit washer and dryer
55-inch smart TV
A security deposit is a qualifying option but is not required for all applicants.
Applicants may qualify by using one of the following options:
Guarantor
A guarantor is typically a parent or guardian who is financially responsible for the lease. Guarantors must reside in the United States and have a valid Social Security number. A minimum credit score of 600 and income equal to three times the monthly base rent is required. Proof of income is required, and all guarantors must pass credit, background, rental history, and income screening.
Self-Qualification
Applicants must have a credit score of 600 or higher and income equal to three times the monthly base rent. Proof of income is required, and applicants must pass credit, background, rental history, and income screening.
Security Deposit
The security deposit is equal to two months' rent and must be paid at the time of lease signing.
Guarantor Waiver Program
We offer a third-party guarantor waiver program for a monthly fee. This option requires no upfront costs and provides instant approval upon verification of student status.
Wi-Fi and trash services are included in the rent, with trash chutes and recycling rooms located on each floor. Electric, water, and sewer are not included and are billed monthly through the resident portal based on usage.
We offer a 12-month lease term. Please contact the leasing office with any questions regarding lease options.
INTRO Columbus is pet friendly with weight and breed restrictions. A one-time non-refundable pet fee and monthly pet rent apply. Please contact the leasing office for more details.
Tours can be scheduled by contacting the leasing office by phone or booking directly through our website. Walk-in tours are also welcome!
Yes! Our on-site maintenance team is available 24/7 to assist with repair requests and apartment concerns based on the level of priority.
For urgent maintenance emergencies, please contact the office during business hours or follow the after-hours call prompt. Emergency requests may also be submitted through the resident portal by selecting emergency priority. For life threatening emergencies, please contact 911.
Rent is due on the first of each month and is paid through the resident portal.
Yes. Renters insurance is required for all residents. Residents are automatically enrolled in our renter's insurance program but may provide proof of their own coverage to meet this requirement.
Each apartment includes essential furniture, with some items varying by floor plan. Please refer to the floor plan layouts listed on our website for specific details.
In unit washer and dryer
Couch* size varies by floor plan
Loveseat*
55-inch smart TV
Bar stools*
Full size bed
Memory foam mattress
Desk and chair*
Coffee table*
Entertainment stand*
Two under bed dressers
Nightstand*
*in select units
Subletting is not permitted. Residents may reassign their lease by finding a qualified replacement.
Lease Reassignment Guidelines
Residents must notify the leasing office of intent to vacate
The current resident is responsible for finding a qualified replacement
An assignment fee equal to one month’s rent applies
All outstanding balances must be paid before reassignment is finalized
Lease concessions do not transfer
The new lease rate will match the original lease rate
Rent is not prorated
Reassignment Process
Resident notifies the leasing office
Replacement completes an application and meets all rental criteria
Replacement signs a new lease
Current resident pays the reassignment fee and clears all balances
Original resident responsibility ends once the replacement moves in and pays rent
Yes. Unit transfers are available for an additional transfer fee. Please contact the leasing office to discuss available options.
Each unit has a designated mailbox, and residents have access to a secured package room.
Yes! We offer assigned parking for a monthly fee.
No, dedicated guest parking is not available. There are street parking options and the South Campus Gateway Garage is a short distance away.
No. The total rent for the lease term is a set amount and is payable in advance in twelve equal monthly installments.